DOMINIC LAWSON: Kaput! If robots are the future, why do they keep ending up on the scrapheap?
Having trouble getting your groceries delivery from Ocado? You may be one of the casualties of a falling-out between robots.
Which is more novel than the familiar problem when engaging with non-humans if you are old-fashioned enough to visit an actual supermarket: âUnexplained item in the bagging areaâ.
It was reported at the weekend that a collision between âthree robotsâ at an Ocado warehouse in South-East London caused a conflagration that took around 100 firefighters 14 hours to put out.
It is the second time a fire has swept through one of the companyâs warehouses as a result of a robot malfunction â although on the earlier occasion, in 2019, it was caused by an âelectrical faultâ in a solitary bot, rather than a pile-up.
These Ocado robots are not your speaking sort, so the âargumentâ they had with each other at the weekend was purely physical.
That is what one might expect, since these machines â automated fridges on wheels, which move at around 10mph picking up and transporting chosen groceries â are not, in any sense of the word, âintelligentâ.
Still, this debacle is another setback to so many businesses that are trying to replace supposedly irrational humans and their fallible decisions with machines and algorithms which require no feeding or watering (or, indeed, paying).
Last November, Walmart, the worldâs biggest supermarket chain, abandoned its programme of using roving robots in store aisles to monitor stock levels on the shelves (a job hitherto done by humans).
It severed its contract with Bossa Nova Robotics, whose 6ft âinventory scannersâ across 500 Walmart stores had been intended to spread out among many more of the companyâs outlets.
To make these 6ft robots more friendly-seeming to customers â and indeed to employees working alongside the things â Walmart had compared them with genial R2-D2 from the Star Wars movies.
This did not convince people. It was reported that Walmartâs chief executive, John Furner, had âconcerns about how shoppers react to seeing a robot working in a storeâ.
Having trouble getting your groceries delivery from Ocado? You may be one of the casualties of a falling-out between robots (stock photo)
That, I can believe. We shoppers find it immensely helpful to be able to ask one of those human employees checking the supermarket shelves where we can find certain items.
And these robotic inventory checkers were certainly not so advanced that they would be able to tell you where to find the Bolognese sauce for your pasta. Or, indeed, even register that they were aware of your existence. Or what pasta is.
Not so much âComputer says noâ as âRobot says nothingâ.
This debacle might be especially concerning to the supermarket supremos, as we seem to be in a period of labour shortages (doubtless aggravated by the effect of the furlough system), so businesses are having to bid up wages to get the staff they need in an employment sellersâ market.
However, as Milan Racic, who himself is the co-founder of a robotics firm, observed a few months ago: âWhile the current crop of mobile robots can reduce some labour, some time, and some costs, right now, the benefits have not been enough to justify the purchases of tens of thousands of such robots for some large corporations.
It was reported at the weekend that a collision between âthree robotsâ at an Ocado warehouse in South-East London caused a conflagration that took around 100 firefighters 14 hours to put out
In Walmartâs case, the benefits provided were not enough to justify the purchase of 1,000 robots, even though they were already ordered and announced.
But perhaps the most significant setback, at least in the much more hyped area of so-called âintelligent, speaking robotsâ, has been with the humanoid known as Pepper.
It is the brainchild (actually it looks a bit child-like, though it has no real brain) of the Japanese multi-billionaire technology industrialist Masayoshi Son.
His firm, SoftBank, had promoted Pepper as the first ârobot with a heartâ, and it was designed, above all, to replace humans in the care sector.
It is natural that such a project would originate in Japan, not just because it is a nation obsessed with innovatory technology (a good thing) but also because it has the worldâs oldest average age, combined with a rapidly shrinking working-age population.
And, as the Shinto faith asserts that even inanimate objects can have a âspiritâ within them, the Japanese people may be more ready to relate personally with what is actually, still, a machine.
In fact, these robots are rather cute â or âkawaiiâ, to use the Japanese word.
As I found out nearly a decade ago, when at Hondaâs Fundamental Technology Research centre in Tokyo, I encountered the humanoid known as âAsimoâ.
I wrote at the time that âit moves in such a human fashion that I soon forget that I am engaging with a machineâ.
Like Asimo, Pepper is no more than 4ft tall, and thus very unthreatening.
In 2019 it began trials at a Bedfordshire care home, furnishing evidence for the largest British investigation into the potential of âspeech recognitionâ robots to reduce loneliness among the elderly (launched before the Covid crisis made that all the more relevant).
Last November, Walmart, the worldâs biggest supermarket chain, abandoned its programme of using roving robots in store aisles to monitor stock levels on the shelves (a job hitherto done by humans)
The BBC News at Ten was given access to that Bedfordshire care home, and last September its home affairs editor, Mark Easton, presented a touching report which showed Pepper asking one of the elderly residents, Peter: âTell me, what where the most difficult things you and your family had to go through during the Second World War?â
Fortunately Peter was not old enough to have been personally involved in the war with Japan, or things might have got a bit awkward.
Easton was so impressed that he hyperbolically concluded his report with the words: âIt seems that some robots are more caring than some humans.â But no robot is capable of âcaringâ, in any emotional sense, since they have no feelings, nor could they (outside science fiction).
It was reported that Walmartâs chief executive, John Furner (pictured), had âconcerns about how shoppers react to seeing a robot working in a storeâ
And last month it became clear that the entire project had hit the buffers of human resistance to humanoids.
In June, SoftBank announced that production of Pepper, which started in 2014, had ceased (or rather, to use the companyâs euphemism, âpaused for a whileâ).
Even the Japanese, it seems, had tired of Pepperâs shortcomings â at least as compared with its advertised capabilities as hotel receptionist, carer, and all-round helpful assistant.
Last week, the Wall Street Journal published an account of this, under the headline âHumanoid Robot Keeps Getting Fired From His Jobsâ.
So, for example, a Japanese firm in the funerals business had programmed Pepper to chant at religious interments (safer than by a human, during a Covid pandemic, was the idea).
But the robot kept breaking down during practice runs (âWhat if it refused to operate in the middle of a ceremony? It would be a disaster,â said the funeral business manager interviewed).
The company terminated the lease of the robot â the hire rate starts at $550 a month â and sent it back.
In June, SoftBank announced that production of Pepper, which started in 2014, had ceased (or rather, to use the companyâs euphemism, âpaused for a whileâ)
A Tokyo care home operator, Ittokai, had taken on three Peppers, at a cost of $900 a month each, to lead singing and exercises for their residents.
But Ittokai said that their residents, having been âexcited to have it early on because of its novelty, lost interest sooner than expected.â
And a Japanese technology journalist called Tsutsumu Ishikawa, who said he had âfallen in love at first sightâ after seeing SoftBankâs boss present a glorious future of living with personable Pepper, found that when he got it into his own home, âPepper couldnât recognise the faces of family members or carry on a proper conversationâ.
Masayoshi Son, Chairman and Chief executive officer of SoftBank Corp, had promoted Pepper as the first ârobot with a heartâ, and it was designed, above all, to replace humans in the care sector
Ishikawa sent the humanoid back to SoftBank, having spent more than $9,000 on subscription services: âIt was such a waste of money. I still regret it.â
Still, it has been reported that Pepper will make some appearances in the stadium for the Olympic Games, which open in Tokyo this week.
That may in part be because, with the capital in a state of emergency following a resurgence of the coronavirus, no spectators will be present.
But in this case, too, humanoids are no substitute: in the absence of human fans, these things cheering at the events will hardly inspire the athletes.
Robots: know your place.Â